Which is wrong. Totally wrong. And that is how it felt today.
See, I work in a little boutique clothing store (and if you knew me really well, you would be on the floor laughing hysterically right now. Yeah. I am so not a fashionista; it’s really not the right job for me.) However, that’s not the point. We have this customer who is from, uhm, I can’t remember… an Eastern European country. She speaks very little English. Anyway, I waited on her last week, and it was kind of weird… she paid in cash, removed all the tags right there at the counter, wouldn’t let me bag it, and didn’t want her reciept. Well, it turns out she’s a shopaholic and a hoarder – her family has even staged an intervention of sorts (which, aparently, didn’t work). Her husband cut her off financially, so she got a job, cashes her paychecks, and goes shopping. (We are a small, locally-owned store; we know stuff about our customers that other big, chain-store employees probably wouldn’t know!) Well, she came in again today. She bought several items; paid cash, cut off the tags. Picked up some more stuff; paid cash, cut off the tags, stuffed it all into a huge purse/bag thingie she also was buying. This went on about half a dozen times, until she ran out of cash and started using the credit card. You know, last time I just thought it was weird, but now that I know the story? Well, it just seemed so wrong! I wanted to tell her “Please, just stop! Just go home, quit spending money on this stuff!” But, that isn’t my place, is it. No, as much as I wanted to, my job is to smile and serve the customer.
What would you do?